Improve Customer Service One Transaction at a Time

It's commonly known that it takes five new customers to replace one LOST customer and that people who have had bad experiences usually tell 10-12 people about it. We cover both the issues related to hostile and unsatisfied customers and the attitudes of employees that directly impact the customer experience.

Course Objectives:

  • Improve customer relations
  • Maintain customer relationships
  • Discuss ways to preserve customers

Duration: 15 min.   CE Credits: .25   Chapters: 1