It's commonly known that it takes five new customers to replace one LOST customer and that people who have had bad experiences usually tell 10-12 people about it. We cover both the issues related to hostile and unsatisfied customers and the attitudes of employees that directly impact the customer experience.
- Improve customer relations
- Maintain customer relationships
- Discuss ways to preserve customers
Duration: 15 min. CE Credits: .25 Chapters: 1