We introduce some basic concepts associated with leadership, then proceed to investigate the personal qualities that effective leaders draw on to motivate and influence a variety of people. People's attitudes toward work can be complex, so there is no single method for influencing their attitude and behavior. Most leadership approaches can be linked to theories that reflect the individual's viewpoint and we will investigate five common approaches to leadership. We next navigate to movitation. Motivation is a complex process that requires an understanding of the needs, wants and expectations of people. It is much easier to lead and motivate if you understand what people’s undeniable needs are and can generate the appropriate conditions to suit. We will investigate those conditions. Few would claim that rewards alone are enough to motivate employees, however, dissatisfaction with the level or structure of rewards can detract significantly from productivity. Building a reward system that combines the monetary and non-monetary elements that are crucial in attracting, retaining and motivating staff. The course concludes with an examination of clearly defined procedures for handling grievances as well as disciplinary options. Grievances are concerns, problems or complaints raised by a worker. The goal of a grievance procedure is to ensure that, as far as possible, grievances are dealt with and resolved informally through discussion between the aggrieved and their manager or supervisor.