Ready2Work: Customer Service and Consulting

In this course, we investigate the benefits of using a consultative approach to deliver on expectations and we will also look at a simple process for handling complaints. Customers now expect you to have expertise. We will explore what you need to know and the sources that can help you to define and develop your expertise. This course moves on to cover the basic communication skills required when dealing with stakeholders and colleagues and introduces the consultative service process, which is a series of six recurring steps that clearly define the service cycle.