Ready2Work: Workplace Communications

The types of communication that occur in the workplace range from a simple hallway conversation or telephone chat to formal written documents, meetings and presentations. You need to develop skills that will allow you to get your message across to others as well as understand the message being presented to you. Using practical exercises, this course will help to improve your written communications and study verbal communication, starting with listening skills. Effective listening requires that you actively seek understanding, searching for core ideas rather than pure facts. We will also concentrate on communicating with specific types of people in the workplace, including internal and external stakeholders, managers and supervisors, colleagues and staff.