Patient Engagement Skills for Pharmacy Staff (CE Option)

This product contains all the ACPE requirements for CE credit: the Patient Engagement Skills for Pharmacy Staff - Course as well as its CE Mastery Exam and Evaluation. To receive educational credit, you must pass the CE Mastery Exam and complete the Course Evaluation.

Patient Engagement Skills for Pharmacy Staff is part of the Prepare to Serve suite for retail employees. This course gives Pharmacists and Pharmacy Technicians an important communications skills tool – the patient engagement model – for improving knowledge sharing with patients so they can better manage their own wellness. Pharmacy staff discover the benefits gained by both patients and pharmacies when the engagement model is used. Communicating effectively with patients is emphasized, with specific ways to establish a personal connection, discover needs, and find solutions. Lessons in the course cover the four steps of the patient engagement model:

  1. CONNECT with patients using a personal greeting.
  2. DISCOVER their needs by asking the right questions.
  3. MATCH solutions to their needs based on knowledge and experience.
  4. COMPLETE the interaction in a way that lets patients feel valued.

Special care is taken to explain how pharmacy staff can share their knowledge and experience with customers, establishing trust and encouraging return visits. Learners discover how applying this model to engage and educate patients promotes the pharmacy’s commitment to health and wellness goals. It also provides solutions the patient may not have known they needed, such as a medication review, and encourages loyalty to the store, the pharmacy, and its staff.

This course offers short knowledge check activities along the way with case study examples. Learners take a final assessment to demonstrate their mastery of course content.

About the Author

The content for this program was authored by Sandra H. Calhoun, B.A., Visual Arts, Vice President Product Development at LearnSomething.



Conduent Healthcare Knowledge Solutions, Inc., is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.


Target Audience: Pharmacists and Pharmacy Technicians

Activity Type: 

Fee: $30.00 MSRP




Credit: 1.0 contact hours (0.1 CEUs)

Release Date – July 31, 2018

Expiration Date – July 31, 2021

Instructions for Receiving CPE Credit

After reviewing the course, complete the Participant Assessment and the Evaluation. Instructions on how to receive your statement of credit are available upon completion of the assessment and evaluation.

To receive 1.0 contact hours (0.1 CEUs) of continuing pharmacy education in all states that recognize the Accreditation Council for Pharmacy Education as an approved provider, you must obtain a score of at least 80% on this assessment. After passing the assessment you can view and print your statement of credit online.

System Requirements

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  • Windows XP/ Vista/ Windows 7
  • Processor: 800 MHz or higher for Windows XP / 1 GHz or higher for Windows Vista or Windows 7
  • Internet connection: Internet functionality requires dial-up or broadband Internet access
  • Internet Explorer 6.0 or greater
  • Flash 6.0 or greater

Provider Contact Information: email customer support at or call M-F, 9 a.m. to 6 p.m. EST: 877-399-4925.

Policy on Privacy and Confidentiality: Conduent Inc. maintains and respects privacy and confidentiality that relates to the CPE activities it provides on the Internet.

Credit Information

Activity Number Credit Amount Accreditation Period
ACPE# 0296-0000-18-006-H04-P 0.1 CEUs July 31, 2018 - July 31, 2021
ACPE# 0296-0000-18-006-H04-T 0.1 CEUs July 31, 2018 - July 31, 2021